Accounts, whether web hosting, services, or maintenance, are subject to the below terms. 

Invoices for web hosting are issued the FIRST DAY of the month preceding the service month. Invoices for design, web site maintenance and other non-hosting services are 50% down and 50% on completion of the work or service. Web hosting is a PRE-PAID service. 

Payment for all services are net due upon receipt. 

Payments made by check will not be credited to your account until check has cleared and been confirmed. 

Payments not received by due date will have a 5% late charge, with a minimum charge of $1.95, added to unpaid balance for each billing period payment is not received . Hosting billing cycle (after first due date) is 30 days, all others are due on receipt. 

Hosting accounts not paid in full by the start of business on the 7th day of the service month will have their ftp, web site & email services suspended until full payment plus late charges is received. Past due maintenance accounts will have work removed from their web site if payment is not received within 15 days of work completion. 

A $25 fee will be charged to reconnect suspended hosting services. Full payment of past due balance and reconnect fee are due before site is reconnected. Full payment of past due maintenance account is required to restore updated pages. 

Hosting accounts not paid in full within 30 days of original due date will have all services terminated . Termination of service does not relieve you from debts incurred while your site is/was active on our DNS (domain name servers). 

A total reconnection fee of $50.00 per activated domain plus past due balance and late charges will be required to reconnect terminated services Reconnection will be at the discretion of DNA Creations. We reserve the right to refuse service for non-payment. 

Accounts 60 days or more past due will be turned over for collection. 

DNA Creations reserves the right to refuse web host transfer assistance if unpaid past due balance exceeds 30 days. 

DNA Creations reserves the right to discontinue all services to any account that has had three or more late payments in any 12-month period. 

DNA Creations reserves the right to refuse reconnection of terminated services. 

Refunds made on hosting pre-payments for reason of domain hosting transfer ONLY and will be prorated, based on a standard monthly charge, less a $25 service charge. 

Refunds will not be made in the case of web site termination for violation(s) of services. 

No refunds will be made in amounts less than $25.00. Set up fees and domain registration or renewal fees are non-refundable. 

THERE IS A $30.00 CHARGE FOR RETURNED CHECKS.